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| Refund Policy and Order Cancellations 1. Customers have the unconditional right to cancel their orders within 7 working days of receiving their goods. The customer should take reasonable care of the goods whilst in possession of them. 2. If a customer does not like the product we will take it back and offer a refund without quibble as long as it is returned in it's original packaging. The customer is responsible for the full carriage costs for both the original and forward consignments. Please contact our customer services team to arrange this service and for an exact cost. 3. In addition, a 4% administration charge will be applied to all refunds. 4. The refund will be made within 30 days of this cancellation. 5. On the rare occasion where an item is damaged in transit we will of course offer to replace the damaged item immediately. 6. We will respond to every customer complaint within 5 working days of the complaint being made, either by telephone, email or fax. Acknowledgement of orders We will acknowledge all orders via e-mail. |